Dispute Resolution Procedure
Autobid.london Dispute Resolution Procedure
– 1. Introduction
At autobid.london , we strive to provide a fair and transparent platform for both buyers and sellers in our online car and motorcycle auction. We understand that sometimes disputes may arise, and we are committed to resolving these matters efficiently, fairly, and amicably.
This Dispute Resolution Procedure outlines the steps that you, as a bidder or buyer, should take if you have a complaint or dispute related to an auction, vehicle purchase, or the holding deposit process.
By using the autobid.london platform, you agree to follow the steps outlined in this procedure in the event of a dispute.
– 2. Initial Dispute Resolution (Informal Stage)
If you have a dispute or complaint, the first step is to contact our Customer Support Team . We encourage open communication and will make every effort to resolve issues quickly and amicably.
– How to Contact Us:
Email: office@autobid.london
Phone: 0773AUTOBID – (07732886243) (Mon-Fri, 8 AM to 8 PM)
Mailing Address: autobid.london, 5 Market House SL99HA
You should provide us with the following details:
Your full name, contact details, and autobid.london account ID.
A detailed description of the issue, including the vehicle involved (if applicable) and any supporting evidence (photos, communication history, etc.).
The outcome or resolution you are seeking.
We aim to respond to all inquiries within 5 business days and will make reasonable efforts to resolve the issue at this stage.
– 3. Mediation (Formal Stage)
If you are not satisfied with the response from our Customer Support Team or if the dispute cannot be resolved informally, we recommend mediation as the next step. Mediation is a neutral process where a third party helps both parties reach a mutually agreeable resolution.
– Mediation Process:
Third-Party Mediator: We will provide you with the details of an accredited mediator. The mediator will help both parties explore solutions and come to an agreement.
Costs of Mediation: The costs of mediation will be shared equally between the disputing parties unless otherwise agreed upon.
Outcome of Mediation: The mediator will not impose a decision but will facilitate a solution. Both parties will need to agree to the outcome for it to be binding.
Mediation is typically completed within 10 business days from the date it is initiated.
– 4. Arbitration (Final Stage)
If mediation does not lead to a resolution, either party may request arbitration . Arbitration is a more formal process where a neutral third party makes a legally binding decision after hearing both sides of the dispute.
– Arbitration Process:
Arbitrator: autobid.london will appoint a neutral, qualified arbitrator. The arbitrator will review all relevant information and hear from both parties involved.
Binding Decision: The decision made by the arbitrator will be legally binding, and both parties agree to comply with the decision.
Costs of Arbitration: The costs of arbitration will be borne by the losing party unless otherwise directed by the arbitrator.
Location: Arbitration will take place in London, United Kingdom.
Arbitration hearings are generally scheduled to occur within 30 days after the request for arbitration.
– 5. Jurisdiction and Applicable Law
This dispute resolution procedure is governed by the laws of England and Wales, and any dispute not resolved through the steps above will be subject to the exclusive jurisdiction of the courts of England and Wales .
If any dispute arises relating to a purchase, auction, or holding deposit, the local jurisdiction will be the courts of London (or nearest to autobid.london ’s physical location, SL3 8YG, United Kingdom).
– 6. Exceptions
Certain disputes may not be subject to this Dispute Resolution Procedure. These include but are not limited to:
Claims for which immediate court action is required, such as in cases of fraud or threats of violence.
Disputes involving breach of contract claims related to non-payment for a winning bid.
In these cases, either party may proceed directly to the relevant court without mediation or arbitration.
– 7. Final Considerations
Cooperation: Both autobid.london and users agree to cooperate fully throughout the dispute resolution process.
Confidentiality: All aspects of the dispute resolution process, including communications and the outcome, are to remain confidential unless disclosure is required by law.
Good Faith Effort: We ask all parties involved to approach the dispute resolution process in good faith, with the goal of resolving the matter without unnecessary delay.
– 8. Contact Information for Disputes
If you wish to escalate a dispute, please contact:
Email: office@autobid.london
Phone: 0773AUTOBID – (07732886243) (Mon-Fri, 8 AM to 8 PM)
Mailing Address: autobid.london, 5 Market House SL99HA
We are committed to resolving your disputes fairly and efficiently.
By registering, bidding, or purchasing on autobid.london, you acknowledge that you have read, understood, and agree to abide by this Dispute Resolution Procedure.